With more and more people relying on social media sites for news and information, there's no question that social media plays a huge role in the way information is shared. It's often a critical crisis communication tool, allowing businesses and organizations to quickly share instructions, updates and other important messages with a mass audience.  In this webinar, you'll hear examples of how utilities used social media platforms to communicate with and respond to customers and the general public during water main breaks, severe weather and other crisis scenarios.


  • Hannah Reid, Corporate Communications Officer, Cayman Islands
  • Travis Thompson, Public Affairs Manager, Denver Water
  • Nathan Coey, Director of Utilities, City of Pataskala, Ohio
  • Michele Sager, Lead Communications Coordinator, Southwest Florida Water Management District

This is a special webcast event for WEF members only. Find out more about WEF membership here.

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