How This Position Contributes to The Team

The Director, Customer Success is responsible for building, developing, and managing WEF’s Customer Success Team. The Customer Success Team will be the primary point of contact throughout the customer lifecycle after the sale, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal. This role will directly manage WEF’s Customer Success Team, including a team of 3+ WEF employees. This individual may have oversight of vendor and contractor relationships and agreements in this role, including sponsorship vendors and contract customer service representatives.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022. The level of remote work is subject to change.

Principal Functions: 

• Reporting directly to our Managing Director, Corporate Relations, the Director, Customer Success will play a key role in driving adoption, expansion, and retention of WEF’s business and commercial offerings, such as: Meetings, Conferences, Trade Shows, Product Sales Platforms & Media
• Managing cross sell activities between live events, media, and knowledge offerings, serving as the nexus between these teams for customers
• Maintaining and building systems and processes that foster efficiency and effectiveness in the daily operations of the team and implementing the universal use of CRM
• Directing the Point System, WEFTEC Resign Process, and other retention programs
• Working closely with Finance to coordinate collections and invoicing and managing the process in the CRM
• Helping build out customer engagement with programs, sponsorships, and media products and maintaining an inventory of these programs
• Creating a process of regular check-in calls for tactical items and performing strategic business reviews with customers on their needs
• Tracking accounts to identify risk and work actively to eliminate that risk, closing gaps when necessary 

Qualifications: 

• 8+ years managing sales support, customer success, or customer services in a sales environment
• A strong understanding of Trade Shows and Events, Media, and Trade Associations 
• Demonstrated experience with CRM programs, such as Salesforce
• Previous work experience selling and supporting sponsorship packages and/or sponsorship development
• Exceptional customer service support and a mission-orientation, along with the ability to work with many stakeholders and be successful
• Travel is required, up to 10-15% annually

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

How This Position Contributes to The Team

Serves as main point of contact in all accounts receivable items to include daily cash receipts and collection efforts. Assists in month end close process to potentially include journal entries and account statement reconciliations. Supports accounts payable functions as needed.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022. The level of remote work is subject to change.

Principal Functions:

• Process daily cash receipts including checks, EFTs, and credit card payments
  Create and communicate daily batches and/or payment information to appropriate department for accurate application of payments
• Research, respond, and process credit card chargebacks and any refunds for clients
• Prepare billing invoices for Advertising, Conferences (including WEFTEC), and, as needed, for miscellaneous AR
  Lead Collection efforts on outstanding AR and be main point of contact on all AR related questions and inform Senior
• Manager/Managing Director of any issues
• Assist in Month – End Closing Procedures and Annual Audit
• File & maintain state tax registrations; reconcile sales tax amounts due as needed
• Assist as needed with accounts payable functions: processing invoices for payment, auditing expense reports, creating monthly payment batches, account reconciliations
• Other duties as assigned

Qualifications:

• BS in Accounting, Business Administration or Finance
• 4+ years accounting experience in an automated office environment; Great Plains, SalesForce, and AMS experience preferred
• Proficient using Microsoft Excel, Microsoft Office, and databases
• Ability to multitask, prioritize, and organize efficiently

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

Who We Are

The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals; enrich the expertise of water professionals; increase the awareness of the impact and value of water; and provide a platform for water sector innovation.

How This Position Contributes to The Team

Serves as practice leader for circular water economy. Leads development of initiatives, products, and services in water resources recovery and the circular water economy.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022.

Principal Functions: 

• Works with and leads relevant volunteer groups to develop initiatives and services to support WEF’s Critical Objectives, particularly in municipal water resource recovery, water reuse, water/energy nexus, industrial wastewater, and emerging technical topics like PFAS
• Provides leadership and technical support for grants and contracts requiring engineering expertise
• Manages projects for multiple types of WEF outputs including technical reports, fact sheets, and WEFTEC programs such as the Innovation Pavilion
• Participates in the growth of external funding by developing external relationships, identifying partnering and funding opportunities, developing proposals, and managing related projects 
• Manages the WEF Municipal Water Resource Recovery Design Committee, Water Reuse Committee, Industrial Wastewater Committee, Innovation Initiative, and various Research and Innovation (RISE) Task Forces
• Coordinates volunteer activity with WEF’s Education & Training delivery mechanisms, Communications group, Publications group, Marketing, Social Media, and other groups as applicable
• Supports the Director of the Water Science and Engineering Center on specific WEF initiatives on the Circular Water Economy and Innovation Initiatives
• Other duties as assigned

Qualifications: 

• B.S. in Environmental or Civil Engineering, Environmental Science, or related degree area (M.S. or P.E. preferred)
• 5 to 8 years environmental engineering/science experience focused in design, operation, and/or management of water infrastructure systems
• Work experience at or with a water/wastewater utility and familiarity with sustainability and innovation concepts desirable
• High degree of initiative and interest in business and service development
• Ability to lead staff and staff/volunteer teams
• Able to manage multiple projects and deadlines with minimum direction and to lead projects from initial concept to delivery
• Grasp of engineering, scientific, and mathematical principles underlying technology of municipal water systems 
• Understanding of current technical, policy, and management issues facing municipal and consulting professionals
• Professional Engineer or other relevant designation desirable
• Articulate with excellent written communication skills & ability to serve as WEF representative
• Detail oriented and accurate with excellent project management skills
• Ability to travel up to 15% of the year

Apply for the Sr. Manager, Water Science & Engineering Center Position

This person will work primarily in an office environment using standard office equipment.

WEF requires all employees to be fully vaccinated against COVID-19.

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

How This Position Contributes To The Team

Manages accounts receivable including collections of delinquent receivables. Ensures all cash activity is correctly and accurately recorded and posted to general ledger from ancillary systems.

Manages grant/contract financial reporting and assists with federal audits. Provides support to accounts payable department as needed.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022.

Principal Functions:

• Manage monthly AR reconciliation process, including collections, with AR support staff
• Ensure all cash activities (dues, registrations, publications, etc.) are properly recorded in all ancillary reporting systems and agree with Great Plains general ledger
• Review and validate monthly sales commissions for external and internal sales staff
• Monitor and analyze grant/contract activities and prepare required financial reports, including annual ICP, and assist with federal audits
• Manage inventory process, including quarterly reconciliations and year-end physical count
• Serve as backup to AP Manager and assist AP department as needed
  Other duties as assigned

Qualifications:

• BS in Accounting, Business Administration, or Finance, CPA preferred
• Minimum of 7+ years’ accounting experience in an automated accounting environment, nonprofit experience required
• Systems knowledge, Great Plains and AMS experience preferred
  AR collections experience preferred
• Computer literate with Intermediate Excel and Microsoft Office Suite skills
• Experience with federal grant reporting and federal audits preferred
• Detail oriented and accurate with the ability to handle multiple projects and meet deadlines
• Exceptional organizational and communication skills

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

How This Position Contributes to The Team

As a tech-savvy Community Engagement Manager, joining the team you will help drive the growth of community. You will play an Integral role on the team by implementing strategies, tactics, and best practices in a highly technical community environment.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022.

Principal Functions:

• Serve as a public face of WEF in the online community platform (Hivebrite backend) and other channels, such as LinkedIn
• Manage, set up, and maintain community engagement platform (Hivebrite)
• Develop and execute on the operational community plan to support business goals
• Help develop, engage, and grow community content-focused user groups
• Work closely with senior managers and other team members across departments to develop and implement new community promotions, engagement strategies, and tactics
• Interact with customers, partners, and prospects to ensure positive outcomes
• Manage programs to train, enable, engage, and grow the community
  Help develop, engage, and grow local user groups
• Organize online events to drive loyalty and engagement
• Identify, cultivate, and manage relationships with superusers and advocates
• Solicit, gather, evaluate, and implement user feedback to optimize the community experience
• Communicate and promote new community features or procedures to members and employees
• Prepare reports with qualitative and quantitative data, insights, and analytics to communicate trends and the value of the community to stakeholders
• Coordinates volunteer activity with WEF’s Education & Training delivery mechanisms, Communications group, Publications group, Marketing, and other groups as applicable
• Other duties as assigned
  
  

Qualifications:

• B.A. in Communications, Business Management, or related degree area
  6+ years’ experience in online community management and moderation, customer advocacy, customer support, or customer success
• Experience implementing, maintaining, and providing basic administration of community engagement platforms (Hivebrite preferred)
• Understanding of key community metrics
• Demonstrated success in growth of key community metrics
• Experience with community platform vendors
• Curiosity, critical thinking, creativity, and autonomy
• Highly organized and ability to keep to deadlines
• Outgoing and adaptable to working in a fast paced and changing environment with the ability to prioritize conflicting demands
• High degree of initiative and interest in business and service development
• Ability to manage and support staff/volunteer teams
• Articulate with excellent written communication skills & ability to serve as WEF representative
• Detail oriented and accurate with excellent project management skills
• Ability to travel up to 15% of the year

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

How This Position Contributes to The Team

This position works as part of a team focused on executing activities under two Cooperative Agreements (CoAgs) with the US Centers for Disease Control and Prevention (CDC) related to the rapidly growing field of wastewater-based surveillance (WBS). This position ensures that the CoAg activities run smoothly by tracking progress, managing calendars and external communications, managing scheduling and logistics for workshops and other events, and providing cross-functional team support and suggestions to improve team efficiency as needed.

This position can be 100% remote or a hybrid of remote and in-office work.

NOTE: This position is dependent on CoAg funding.

Principal Functions:

• Develops and maintains tracking of progress on activities and creates project status reports
• Manages performance reporting for CDC
• Manages workshop, webinar, and training scheduling and logistics
  Facilitates meetings, and otherwise facilitates communication with, external stakeholders
• Manages an internal project calendar and two community of practice calendars
• Manages external communications (with vendors and participants) for pilot study and autosampler activities
• Oversees comprehensive project documentation
• Assists with production of online resources
• Provides cross-functional team support as needed
• Offers suggestions to improve team efficiency
• Other duties as assigned.

Qualifcations 

• 3+ years in project management or related fields
• Excellent interpersonal skills
• Deadline and detail oriented with accurate follow-through
• Excellent project, organizational, and time management skills
• Excellent verbal and written communication skills, including good phone and email manners
• Creative problem-solving abilities
• Computer literate in Microsoft Office 365, Teams, SharePoint, Word, and Excel
• Ability to work as part of a team while achieving individual goals
• Ability to travel up to 15% of the year

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

How This Position Contributes To The Team

The Specialist, Sponsorships is responsible for sponsorship contracting, billing, fulfillment, and logistics for WEFTEC and specialty conferences. Develops print and online promotional materials for WEFTEC. Supports development of Specialty Conference promotional, print and online materials in coordination with Corporate Development and other internal teams. Manages sponsor communications, including specifications and updates. Manages WEFTEC sponsorships onsite.

NOTE: This position is currently 80% remote work, 20% work in office as of April 2022. The level of remote work is subject to change.

Principal Functions:

• Manages logistics and fulfillment for WEFTEC sponsorships sold by sales representatives
• Develops and maintains sponsorship print and digital sponsorship marketing collateral, including sponsorship brochure, online listings, and third-party sites
• Collaborates across multiple departments to collect and communicate sponsor requirements
• Checks client memberships, creates sponsorship addendums and invoices
• Develops and maintains tracking of sponsorship collateral; manages follow-up calendar
• Manages sourcing of sponsorships giveaways for WEFTEC
• Manages online sign and banner portal, EnVision
• Manages onsite sponsorship signage and logistics, including sign orders, proofs, and approvals for WEFTEC
• Develops WEFTEC sponsor ROI reports and specialty conferences
• Provides cross-functional team support as needed

Qualifications: 

• 3+ years sales, sales support, administrative, marketing, or other directly relevant experience
• Previous business to business sales experience; Exhibit/sponsorship experience preferred
• Excellent people skills with strong customer service orientation
• Deadline and detail oriented with accurate follow-through
• Excellent project, organizational and time management skills; able to handle multiple projects and meet deadlines
• Excellent verbal and written communication skills including good phone and email manners 
• Creative problem-solving abilities
• Computer literate in Microsoft Office 365, Teams, SharePoint, Word, and Excel; Map Your Show, Fonteva, Adobe Photoshop, and Adobe Illustrator with knowledge of graphic file formats, appropriate uses, and terminology
• Ability to work as part of a team while achieving individual goals

Core Competencies:

Competencies identified by WEF that should be demonstrated by all employees across the Conferences & Education Team.

• Accountability - Accountable for measurable, high-quality, timely, and cost-effective results.
• Adaptability - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Teamwork & Cooperation - Creates team spirit by speaking positively of others to promote a friendly climate and strong morale; shows confidence in others; recognizes their ability to meet expectations and to contribute effectively to the team’s duties.
• Quantity/Quality of work - Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to clients.

Position Specific Competencies:

• Relationship Building - The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Communication - Listens; speaks and writes clearly and concisely.
• Decision Making - Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Development & Continual Improvement - Displays an ongoing commitment to learning and self-improvement; desires and makes an effort to acquire new knowledge or skills for work.
• Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Flexibility - Adapting to and working with a variety of situations, individuals, and groups. Open to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; work independently with little supervision; reasonably resolves issues, problems, or situations.
• Interpersonal Skills - Gets along and interacts positively with co-workers and others; understands and relates to others.

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

read about wef's DE&I activities

Read WEF's Non-Discrimination and Harassment Policy