The Water Environment Federation (WEF) is seeking a Membership Coordinator that will provide administrative and programmatic support to the Membership department. We are looking for someone who demonstrates strong communication, organizational, and customer service skills, is comfortable with current and emerging technology platforms, and has strong administrative and/or program support experience. The Membership Coordinator will work closely with the membership team to implement select membership recruitment, retention and engagement activities.

Principal Functions:

• Assist Senior Manager with recruitment, retention and engagement activities including data entry and management, assisting with campaigns and monitoring engagement.
• Monitor and respond to inquiries received via mail, email, phone; etc.
• Produce membership reports, such as paid member counts, renewal and retention statistics, selection and management of list needs.
• Ensure accurate member counts for reporting and membership fees tracking for accounting.
• Handle AMS data entry of market codes and campaign information for recruitment campaigns.
• Deploy digital onboarding and renewal acknowledgments monthly.
• Coordinate member data downloads as requested.
• Contribute content for WEF membership pages, blogs and social media outlets, as needed.
• Aid Senior Manager in review and proofing recruitment campaign copy.
• Track membership collateral inventory and ensure adequate levels of inventory are maintained.
• Follow up with lapsed and dropped members via surveys and phone calls.
• Provide excellent service to internal clients who seek assistance with member-related questions and projects. 
• Maintain online community (WEFCOM) for WEF Membership Committee.
• Ensure Membership Committee meeting minutes and notes are posted online in a timely manner.
• Provide support for other membership related tasks, as necessary.

Qualifications:

• Associate or bachelor’s degree in business or related field.
• Minimum 2-4 years’ experience in a membership association or similar organization with a membership program, is required.
• Experience in the preparation and fulfillment of data reports required.
• Experience with Aptify, Personify, iMIS or NetForum Enterprise AMS preferred.
• Demonstrated ability to develop good relationships with members and co-workers. Must be comfortable working within a highly, collaborative team.
• Robust attention to detail and excellent problem-solving skills.
• Strong attention to detail and accuracy of information, including the ability to organize and analyze large amounts of data.
• Excellent customer-service ethic and responsiveness.
• Ability to work collaboratively in formal teams and informal working groups, as well as independently.
• Ability to work well under pressure, determine priorities, and produce results.
• Excellent organizational skills. Must be detail-oriented and strong multi-tasking ability, often with tight and/or changing deadlines.
• Solid skills in Microsoft Office applications, including Excel, Word, Outlook and other productivity tools.
• Strong written and oral communication skills and able to present information persuasively to different audiences.
• Must demonstrate accuracy and seek to improve/promote quality in the organization while exhibiting objectivity and openness to others’ views.

Please submit resume with cover letter and salary requirements to WEFrecruitment@wef.org.

WEF is an equal opportunity employer.

The Water Environment Federation (WEF) is seeking a Meeting Manager to work with our Conferences and Events Management team. This position is responsible for the flawless execution of VIP/Board arrangements and event logistics from inception through completion, including onsite management and post event.

Principal Functions:

• Manages show management functions at the WEFTEC headquarter hotel(s) to include VIP housing/rooming lists, developing & managing a budget; coordinating logistics; producing the event resume for the hotel(s) & other vendors as applicable; and managing headquarter hotel functions on-site.
• Manages the Midyear Meeting to include contracting venues; developing & managing a budget; overseeing conference registration; coordinating logistics; producing the event resume for the venue & other vendors as applicable; and managing functions on-site.
• Manages the Stockholm Junior Water Prize U.S. National Competition, to include contracting venues; developing & managing a budget; coordinating logistics; producing the event resume for the venue & other vendors as applicable; assisting with volunteer coordination; and managing functions on-site to ensure the program meets the established goals and objective.
• Manages the annual Board of Trustees Retreat, and other off-site meetings, contracting venues; developing & managing a budget; coordinating logistics; and producing the event resume for the host venue & other vendors as applicable.
• Manages catering services for show management functions held at the convention center during WEFTEC.
• Assists exhibiting companies, WEF Member Associations, and other customers with booking meetings and receptions at the headquarter hotel(s) and convention center during WEFTEC.
• Travel to WEFTEC is required.
• Other duties as assigned.

Competencies Required:

• Accountability - Accountable for measurable, high-quality, timely, and cost-effective results.
• Adaptability - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Initiative -Takes prompt action to accomplish tasks and meet goals and objectives.
• Teamwork & Cooperation - Creates team spirit by speaking positively of others to promote a friendly climate and strong morale; shows confidence in others; recognizes their ability to meet expectations and to contribute effectively to the team’s duties.
• Quantity/Quality of work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to members/customers.
• Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Communication - Listens; speaks and writes clearly and concisely.
• Decision Making - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Development & Continual Learning - Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Fiscal Accountability - Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.
• Flexibility - Adapting to and working with a variety of situations, individuals, and groups.  Open to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; work independently with little supervision; reasonably resolves issues, problems, or situations.
• Interpersonal Skills - Gets along and interacts positively with co-workers and others; understands and relates to others.

Qualifications and Desired Attributes:

• Four-year degree, plus 6-8 years meeting planning experience, preferably in an association environment.
• CMP designation preferred.
• Extensive experience managing Board events and VIPs.
• Computer literate with Microsoft Office 365 suite of products.
• Ability to travel up to 20% of the year.
• Excellent organizational skills.
• Strong personnel and project management skills.
• Strong presentation skills.
• Good basic math skills.
• Ability to work under pressure and meet deadlines for multiple projects.

Please submit resume with cover letter and salary requirements to WEFrecruitment@wef.org

WEF is an equal opportunity employer

The Water Environment Federation is seeking a Senior Director of Association Engagement to direct and oversee the services, relationships, communications, goodwill and activities related to key volunteer leader groups. This position builds/maintains a proactive, innovative and high-functioning staff team that serves as a source of best-practice advice and assistance to Member Association (MA) staff and volunteer leaders. This position also ensures WEF retains a positive and successful partnership for mutual organizational success with our Member Associations, House of Delegates, Young Professionals and other key stakeholder groups. This position works closely with the membership department to collaborate on strategies and problem-resolution for MAs, serves as a compelling internal advocate for member and MA engagement and inspires members and others about the essential role of water professionals and the value of WEF and member association engagement. 

Principal Functions:

• Leads and engages the Member Association (MA) engagement team in the creation and delivery of program strategies consistent with WEF strategic goals.
• Creates and capitalizes on partnership opportunities with MAs and provides oversight for MA-related programs, services and activities.
• Oversees the awards, students and young professionals’ programs, and the US Stockholm Junior Water Prize program.
• Directs MA activities to include assigning staff liaisons, and also functions as a staff liaison to larger MAs; provides training to state/regional leadership groups; meets with leaders to resolve issues/recommend practices; coordinates any legal requests.
• Facilitates communication between the WEF Board of Trustees (BOT) and the leadership of the MAs and the House of Delegates (HOD):
  • Prepares relevant messaging from WEF Board to MA leadership, board talking points for key WEF programs, etc.
  • Ensures there is active follow-up on Board Trip Reports from MA meetings
  • Oversees the timely maintenance of the Board of Trustees WEFCOM site related to trip reports, presentations, and related MA and HOD communications
  • Oversees the BOT/HOD/MA communication at annual meetings such as WEFTEC, WEFMAX meetings and the MA Leadership events.
• Develops and manages budgets and implements operational strategies and contributes to organization Business Plan as part of a Strategic Management Team.
•    Travels to and represents WEF at a variety of events and meetings such as WEFTEC, WEFMAX meetings, MA conferences, etc.
• Prepares personal development plans with specific goals and timelines for staff accomplishments.
• Ensures that important information from his/her management is shared with his/her employees and others as appropriate.

Competencies:

Experience which demonstrates that the applicant possesses the core competencies which WEF expects of all senior management, including ability and desire to:

• Consistently exhibit high standards of personal behavior;
• Demonstrate drive and purpose and an interest in learning and development;
• Serve as a role model in demonstrating exemplary customer service and building effective relationships with MA staff and other leaders;
• Create and deliver strategies and plans to maximize the adoption of new programs;
• Encourage, support and develop linkages with cross-functional team members and stakeholders to understand and ensure adoption of improvements in organizational optimization and culture;
• Provide coaching to assist staff to shape culture;
• Be the team leader that recognizes and encourages the behaviors that contribute to teamwork;
• Achieve mutually agreeable results when faced with conflict or crisis; approaches conflict as an opportunity for resolution; encourages people to express feelings as a step in clarifying issues and defusing conflict/crisis;
• Demonstrate interest, skill, and success in getting groups to learn to work together;
• Provide support for innovation and for organizational changes needed to improve our effectiveness.
• Help others to successfully manage organizational change;
• Facilitate groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods;
• Take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly;
• Acquire a significant body of knowledge and apply that knowledge appropriately as circumstances warrant;
• Use sound judgment to make good decisions based on information gathered; assessing the importance, urgency and risk associated with each decision; and takes actions which are timely and in the best interests of the organization.

Qualifications and Desired Attributes:

• Bachelor’s degree
• 8 years’ experience in relevant and similar level positions in non-profit organization(s).
• General knowledge of and experience in non-profit membership programs.
• Knowledge of the water sector, water issues, and/or local government operations desirable.
• Supervisory and program leadership experience.
• Experience in coaching and developing staff and volunteer talent.
• Understanding of and appreciation for volunteer-based leaders and members as essential partners.
• Excellent interpersonal skills and a commitment to work collaboratively.
• Demonstrated ability to develop effective internal and also partner and member leader relationships.
• Excellent writing and editing skills.
• Ability to work under pressure and meet deadlines for multiple projects.
• Computer proficiency with CMS experience preferred and an interest in keeping up with technologies and learn new skills in a rapidly evolving environment.
• Must have a strong service orientation towards both internal and external clients.
• Ability to travel up to 30%.
• Strong planning and organizational skills, including the ability to help teams prioritize projects and balance multiple tasks with varied deadlines.
• Willingness to learn and eventually inspire others about the work of water professionals, and to inspire water professionals to become engaged in association activities.
• This person will work primarily in an office environment using standard office equipment.
• Certified Association Executive (CAE) credential desirable, but not required.

Please submit resume with cover letter and salary requirements to WEFrecruitment@wef.org

WEF is an equal opportunity employer

The Water Environment Federation (WEF) is seeking a Senior Manager of Exhibition Sales responsible for WEFTEC exhibition sales, onsite rebook process, floorplan development, prospecting new leads that lead to increased sales revenue.  (WEFTEC is the annual exhibition and conference for the wastewater treatment industry, featuring 300,000+ nsf of exhibits, 1,000+ exhibiting companies and extensive technical programming.)

Principal Functions:

• Is responsible for WEFTEC floorplan development, booth space sales and assignments.
• Supervises Exhibition Sales Manager, Specialty Conferences.
• Works closely with International Sales Director on bookings for international exhibitors and overseas pavilions.
• Collaborates with Senior Manager, Exhibition Operations on sponsorship development and pricing for WEFTEC and Specialty Conferences.
• Collaborates with Marketing on the development of WEFTEC exhibition and sponsorship marketing plans.
• Collaborates with Exhibition Operations and Conference Operations staff for budgeting and execution of WEF Exhibitions with focus on revenue growth, cost savings, WEF branding, member value and innovation.
• Works closely with Finance and handles revenue collection outreach to exhibitors with unpaid balances and exhibitor membership renewals.
• Identifies and evaluates new and emerging event technology, assesses viability and executes application as appropriate.
• Visits competitive conferences to market WEFTEC.
• Assists in risk management assessment and mitigation relating to WEF Exhibitions.
• Directs and implements WEFTEC Onsite Sales booth rebooking process.
• Travel to WEFTEC and other exhibitions is required. 
• Other duties as assigned

Competencies Required:

• Accountability - Accountable for measurable, high-quality, timely, and cost-effective results.
• Adaptability - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Teamwork & Cooperation - Creates team spirit by speaking positively of others to promote a friendly climate and strong morale; shows confidence in others; recognizes their ability to meet expectations and to contribute effectively to the team’s duties.
• Quantity/Quality of work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to clients.
• Conflict Management – Facilitates the prevention and/or resolution of conflict while preserving working relationships with staff and clients.
• Relationship Building - The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Communication - Listens; speaks and writes clearly and concisely.
• Decision Making - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Development & Continual Improvement - Displays an ongoing commitment to learning and self-improvement; desires and makes an effort to acquire new knowledge or skills for work.
• Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Fiscal Accountability - Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.
• Flexibility - Adapting to and working with a variety of situations, individuals, and groups.  Open to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; work independently with little supervision; reasonably resolves issues, problems, or situations.

Required qualifications

• 4-year degree, plus 3-5 years exhibition sales/operations experience.
• Proficiency with Microsoft Office 365 suite of products and Exhibition Management systems (such as Expocad, A2Z, or Map Your Show).
• Ability to travel up to 20% of the year.
• Excellent communication and organizational skills.
• Strong people management and leadership skills.
• Project management skills.
• Ability to work under pressure and meet deadlines for multiple projects.
• This person will work primarily in an office environment using standard office equipment.

Preferred qualifications 

• Experience in a large non-profit association or federated organization environment.
• CEM designation.
• Experience in global business development and/or regional sales models.
• Change management experience.
• Knowledge of IAEE best practices.
• Knowledge, degree, and/or experience in business or management.

Please submit resume with cover letter and salary requirements to WEFrecruitment@wef.org

WEF is an equal opportunity employer

The Water Environment Federation is seeking a Web Services Coordinator to join its Web Services team. This position will serve as deputy to the Senior Manager of Web Services in the management and approval of content within the WEF online ecosystem. This position will be the liaison with internal stakeholders to create and assemble social media communications and identify areas of the websites in need of updating.

Principal Functions:

• Review, revise, and approve staff content submissions to Wef.org and Weftec.org.
• Advise WEF staff on website content submission process, as well as provide training in the use of proprietary content management system.
• Ensure information on all websites, portals and related electronic communication vehicles meets established criteria for usability.
• Find, diagnose, and fix website problems, including broken links (both internal and external), typographical errors, and formatting inconsistencies.
• Perform additional duties as directed by the Senior Manager, Web Services.

Qualifications:

• Associates degree or equivalent college level study or related experience.
• At least two years of professional website updating and content entry experience.
• Basic knowledge of HTML and content management systems; experience with Episerver CMS desirable.
• Familiarity with website design concepts preferred.
• Computer literacy with proficiency in MS Office applications.
• Ability to manage multiple assignments concurrently.
• Strong customer service orientation.
• Excellent written and verbal communication skills with a collaborative spirit.
• Excellent interpersonal, team building, and follow-through skills.
• Ability to edit and use video and graphics to create content that fosters a connection with our audience through social media and other media platforms (i.e. on-air, YouTube channel, Facebook, Twitter, Instagram) is a plus.
• This person will work primarily in an office environment using standard office equipment.

Please submit resume with cover letter and salary requirements to WEFrecruitment@wef.org.

WEF is an equal opportunity employer

Read WEF's Diversity and Inclusivity Policy

Read WEF's Non-Discrimination and Harassment Policy