WEF regularly recruits for skilled professionals in a variety of disciplines to develop, manage, and/or support WEF programs and initiatives.

The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

MORE ABOUT Diversity, Equity and Inclusion at WEF

WEF maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

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WEF standard benefits include:

  • Flexible Work Schedules
  • PTO (Paid Time Off)
  • Paid Holidays
  • Tuition Reimbursement Program
  • Training and Professional Development
  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability Insurance
  • Life and AD&D Insurance
  • Long Term Care Insurance
  • Legal Services
  • 401(k) Retirement Plan
  • Flexible Spending Accounts (Healthcare and Dependent Care)
  • Employee Assistance Program
  • Wellness Program
  • Parking / Transportation Subsidies
  • In-house Fitness Facility

WEF policies and benefits may be altered or changed without notice.

Manager, Membership Data

WEF is seeking a customer-service oriented Membership Manager. This role works closely with the team to implement select membership recruitment, retention, and engagement activities. This employee will oversee all membership functions associated with the Utility Partnership Program (UPP) including customer interface, membership adjustments, and invoicing.

The WEF office is in Alexandria, VA (Washington, DC metro area). This position is currently 100% remote work and is scheduled to transition to 80% remote work, 20% work in office. The level of remote work is subject to change.

Principle Functions:

  • Work with Sr. Director Membership and Customer Relations to support WEF’s general membership recruitment, engagement, and retention initiatives activities including review and proofing acquisition campaign copy for accuracy.
  • Manage recruitment, retention, invoicing and customer service efforts for WEF’s Utility Partnership Program (UPP).
  • Manage data governance and ongoing data hygiene for Membership, including AMS membership profile (information update) initiatives.
  • Administer lapsed member win back campaigns with support from the membership team.
  • Administer new member and ongoing member engagement touch points, ensuring quarterly updates of organization wide up to date information, with support from the membership team. 
  • Review and track analytics for each member segment to support retention efforts.
  • Support the creation of periodic member experience surveys to all segments and help implement any actionable feedback.
  • Assist with monthly membership reports, as needed.
  • Contributes to budget development and participates in financial projections and invoice coding/tracking.
  • Provides support for other membership related tasks, including interfacing with external customer service vendor, as necessary.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, document and guide customers through their WEF membership experience to positively affect customer loyalty.
  • Tracks membership collateral inventory and ensures adequate levels of inventory are maintained.
  • Updates content on WEF membership pages quarterly with up-to-date information in addition to urgent updates.

What the Successful Candidate Brings to the WEF Team

  • Bachelor’s degree required.
  • Minimum 5 years of experience as membership manager in an association or other member-focused, nonprofit environment.
  • Experience working in an AMS or CRM (Salesforce or Fonteva experience strongly preferred).
  • Ability to work well under pressure, determine priorities, manage complex projects with accuracy and produce results.
  • Comfortable working within a highly, collaborative team and connecting with staff across organization on projects and problem solving.
  • Excellent problem-solving skills and the ability to organize and analyze large amounts of data.
  • Knowledge of membership lifecycle and excellent customer-service ethic and responsiveness.
  • Ability to work collaboratively in formal teams and informal working groups, as well as independently.
  • Demonstrated ability to communicate effectively with customers and staff including a pleasant, friendly, and courteous telephone manner
  • Solid skills in Microsoft Office applications, including Teams, Excel, Word, Outlook, PowerPoint and other productivity tools.
  • Strong written and oral communication skills and able to present information persuasively to different audiences.
  • Comfortable with brainstorming and developing new processes while exhibiting openness to others’ views.
  • Available to travel to WEF's annual conference, WEFTEC, in October.

This person will work primarily in an office or home office environment using standard office equipment.

Please complete the online application.

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

Senior Director, Membership and Customer Relations

Role of the Senior Director of Membership and Customer Relations

This position oversees all WEF’s membership and customer service operations. As the key strategist overseeing membership and customer relations, this position is responsible for formulating WEF’s value proposition and effectively positioning WEF membership to appropriate audiences and target markets. This position understands the needs of the multiple market niches served by WEF and advocates internally for the development of products and services to meet the needs of the broad array of customers served by WEF. Additionally, this position takes advantage of opportunities to reach consumers of WEF products and services with the goal of maximizing revenue and/or increasing membership conversions. The position oversees customer service operations with the goal of ensuring high customer satisfaction for WEF members and customers.

Principal Functions:

Membership

  • Develops and executes a strategic membership business plan, evaluating the effectiveness of member benefits and member engagement, and recommending changes as appropriate to meet established goals and objectives.
  • Directs all strategies and operations related to member acquisition, onboarding, retention, and renewals.
  • Reviews and makes recommendations to dues pricing and dues structures, staying abreast of market trends and being responsive to evolving customer needs.
  • Partners with other WEF departments as needed to develop and implement innovative membership and multichannel marketing campaigns.
  • Oversees development and maintenance of membership policies, procedures, and related documentation.

Data Integrity, Data Analytics, and Reporting

  • Oversees production of monthly membership reports, including reports to senior management and the board. Distributes monthly membership dashboards reflecting the overall composition of the membership as well as the specific trends in composition.
  • Mines member and customer data to develop customer profiles used for targeted membership and customer outreach, with an eye toward the development and delivery of products and services based on the needs of individual target markets.
  • Partners with IT team to ensure data integrity processes and procedures are in place; identifies areas where improved system changes or processes are required and recommends changes as needed.

Member and Customer Engagement

  • Based on an understanding of member needs and preference research, develops programs and services that enhance the member experience.
  • Develops mechanisms to track member interests, engagement, and participation; identifies opportunities to increase engagement.
  • Oversees the WEF Career Center.
  • Oversees WEF’s community engagement initiatives.

Customer Service and Customer Satisfaction

  • Oversees customer service team; identifies and documents communication standards, policies and procedures.
  • Manages internal staff and external partners to ensure timely and accurate service to WEF members and customers.
  • Establishes, monitors, and meets customer satisfaction metrics.
  • Develops ongoing mechanisms to monitor member/customer satisfaction and to solicit suggestions, including overseeing the process for member feedback and surveys.

Interdepartmental Collaboration

  • Collaborates with other departments across WEF in the development of new products and services.
  • Partners with the Marketing and Communications teams to develop membership marketing and promotional materials, including applications, welcome kits, and other collateral.
  • Ensures other departments (content creation, web services) are provided with pertinent membership information; oversees membership section of website.

General Managerial

  • Develops and manages annual budgets. Tracks performance against budget monthly.
  • Negotiates vendor contracts and manages vendor relationships.
  • Oversees volunteer groups related to the department.
  • Directs, supervises, and motivates staff to successfully achieve assigned goals.
  • Represents the association externally and at key WEF events.
  • Maintains awareness of the external competitive landscape, new member markets, and new industry developments/trends to facilitate membership growth and maintain relevance with members and customers.

What the Successful Candidate Bring to the WEF Team

  • Bachelor’s degree required. 10+ years experience with Bachelor’s degree; 8+ years experience with Master’s degree in business, marketing or related field, or equivalent combination of education and experience. CAE preferred.
  • Demonstrated experience in development and implementation of membership strategies and programs that drive value and increase member recruitment, retention, and engagement.
  • Track record of meeting established goals and objectives.
  • Exceptional oral and written communication skills, including the ability to effectively present to a board of directors and senior management.
  • Strong managerial skills, including the ability to effectively influence and engage direct and indirect reports and peers across the organization; to effectively coach and mentor direct reports; and to effectively support volunteer leadership.
  • Track record of successfully managing vendors and contractors.
  • Ability to strategically solve problems and make effective decisions.
  • Strong analytical skills, including data analysis and marketing analysis.
  • Strong project management skills; must be highly organized with the ability to work effectively at a fast pace, managing multiple priorities with attention to detail.
  • Experience and in-depth knowledge of computer systems and demonstrated proficiency with MS Office (Word, Excel, PowerPoint), business intelligence, mapping, and database management applications. Deep experience with an Association AMS required.
  • Demonstrated flexibility and creativity.
  • Ability to drive and manage change.
  • Possess a commitment to a high level of customer service.
  • Strong listening skills.
  • Driven self-starter.
  • Knowledge of current and emerging trends in the association membership field.
  • Proven skills in member benefit development and promoting the value of membership.
  • Ability to travel to key meetings.

Please complete the online application.

Who We Are

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

 

Specialist, Exhibit Sales

A key member of the Exhibit Sales team at Water Environment Federation (WEF), this team member will be responsible for providing administrative and operational support for exhibit space sales to WEF's annual marquee conference, WEFTEC.  Handles Map Your Show site set up, contracting, membership verification, and sales follow up with corporate partners. Works with the Conferences & Education team and Marketing team to help create sales promotional messaging for WEFTEC exhibit sales. Handles lead generation and data/list updates for WEFTEC exhibitors and prospects. Assists with preparations for Onsite Sales at WEFTEC. Provides support for Sales and Corporate Development staff.  

NOTE: This position is currently 100% remote work and is projected to transition to 80% remote work, 20% work in office some time in 2022. The level of remote work is subject to change. 

Principal Functions: 

  • Provides operations and administrative support for WEFTEC sales manager.
  • Coordinates with corporate partners and sales representatives to assist with lead generation, appointment setting, and data updates.  
  • Provides booth sales and event overview information to inbound prospect calls and emails. 
  • Handles, booth cancellations, booth move requests and related wait list management, under direction of sales manager. Assists with floorplan management/reconfiguration as directed.
  • Sets up annual WEFTEC event in Map Your Show and supports ongoing functionality of the system through the show cycle. Attends weekly meetings, collaborates with Exhibit Operations Team.
  • Tracks and updates priority points.  
  • Collaborates with multi-department teams to support development of marketing messages, website updates, email blasts, etc.
  • Sends invoices and verifies membership status of exhibitors. 
  • Conducts outreach to clients with overdue balances or unpaid memberships to ensure all clients are receiving the correct rate and are paid in full prior to conference dates.  
  • Develops and produces ROI reports for WEFTEC exhibitors. Coordinates with Coordinator, Sponsorship Operations to combine with Sponsorship reports as appropriate.
  • Assists with WEFTEC onsite sales preparations (shared with Coordinator, Specialty Conference Exhibits).  This includes calculation of priority points, creation of the appointment schedule, room diagram and assignment materials for each station; tracking communications, staffing schedule, contracts, and payments for freelance assigners; communicating needed internet, AV, phone, F&B and electrical to Conferences team; creation of appointment reminders, missed appointment reminders, and instructions for check in desk; invitations to Top 25 reception and other related duties.   
  • Conducts research to find new prospects for WEFTEC, in addition to WEF’s year-round corporate investment opportunities including conferences and advertising, adding leads to Salesforce CRM. Sources for prospects include other event exhibitor/sponsor/advertiser lists, ZoomInfo or similar prospect databases, incoming inquiries, online research, etc.   
  • Travels to WEFTEC to assist in onsite sales office.
  • Other duties as assigned.

 Qualifications: 

  • 3+ years sales, sales support, administrative, marketing, or other directly relevant experience.
  • Bachelor’s Degree or commensurate work experience.
  • Experience working in sales support for trade show/conference of 200,000+ net square feet preferred.
  • Experience with complex, high-dollar sales in a relationship-driven market desired.
  • Previous business to business sales experience; Exhibit/sponsorship experience preferred.
  • Excellent people skills with strong customer service orientation.
  • Deadline and detail oriented with accurate follow-through.
  • Excellent project, organizational, and time management skills.
  • Able to handle multiple projects and meet deadlines.
  • Excellent verbal and written communication skills including good phone and email manners.
  • Creative problem-solving abilities.
  • Proficient in Microsoft Office 365, Teams, SharePoint, Word, PowerPoint, and Excel. 
  • Experience using Salesforce, Map Your Show, Fonteva preferred.
  • Ability to work as part of a team while achieving individual goals.

 Core Competencies:

  • Accountability - Accountable for measurable, high-quality, timely, and cost-effective results.
  • Adaptability - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
  • Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
  • Teamwork & Cooperation - Creates team spirit by speaking positively of others to promote a friendly climate and strong morale; shows confidence in others; recognizes their ability to meet expectations and to contribute effectively to the team’s duties.
  • Quantity/Quality of work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
  • Service Orientation – Applies effective interpersonal and problem-solving skills when responding to clients.
  • Relationship Building - The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
  • Communication - Listens; speaks and writes clearly and concisely.
  • Decision Making - Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
  • Development & Continual Improvement - Displays an ongoing commitment to learning and self-improvement; desires and makes an effort to acquire new knowledge or skills for work.
  • Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Flexibility - Adapting to and working with a variety of situations, individuals, and groups.   Open to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
  • Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; work independently with little supervision; reasonably resolves issues, problems, or situations.
  • Interpersonal Skills - Gets along and interacts positively with co-workers and others; understands and relates to others.

This person will work primarily in an office or home-office environment using standard office equipment, but onsite duties will require longer periods of standing and/or walking. 

Please complete the online application.

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF requires all employees to be fully vaccinated against COVID-19.

Who We Are

The Water Environment Federation (WEF) is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.

WEF is a not-for-profit technical and educational organization of about 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals, enrich the expertise of water professionals, increase the awareness of the impact and value of water, and provide a platform for water sector innovation.

The Water Environment Federation (WEF) maintains diversity, equity, and inclusion (DE&I) as core principles of our organization’s mission. Our members, Board of Trustees (BOT), volunteer leaders, and staff together and individually share responsibility to uphold these principles. We are committed to creating an organization that acknowledges and celebrates our unique differences including education, career background, age, gender, race, ethnicity, nationality, gender identity and expression, sexual orientation, ability status, accent, socioeconomic status, cultural heritage and religion, parental status, marital status, veteran, personality type, political perspective, and all other characteristics of DE&I.

WEF offers our employees an outstanding benefit package that includes retirement savings options, flexible work schedules, generous Paid Time Off (PTO) as well as health, dental, life and disability insurance. WEF also provides opportunities for professional development and tuition reimbursement.

Diversity, Equity and Inclusion at WEF

read about wef's DE&I activities

WEF Non-Discrimination and Harassment Policy

Read WEF's Non-Discrimination and Harassment Policy