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Research & Reports          

Effective Utility Management Collaboration

WEF and five other associations that collectively represent the U.S. water and wastewater sector are collaborating with the U.S. Environmental Protection Agency (EPA) to advance effective utility management practices.  This initiative has identified Ten Attributes of Effectively Managed Utilities and five Keys to Management Success or approaches that experience has shown foster utility success.

New Tools for Utility Managers

In June 2008, the initiative released two new tools:

  1. The Effective Utility Management Primer for Water and Wastewater Utilities is designed to help utilities make practical systematic changes to achieve stepwise improvements on the path to utility excellence.  In addition to information on the Attributes and the Keys to Management Success, the Primer includes:
    • A self-assessment tool to help utilities identify where to get started on performance improvement;
    • Guidance on how to use measurement as a performance improvement tool; and
    • A set of cohesive, targeted measures that can be used in establishing a baseline and tracking progress.
  2. An online resource tool box providing resources and information sources related to each of the Attributes and the Keys to Management Success.  The toolbox can be accessed at


Formalized in a joint Statement of Intent in May 2006, the Effective Utility Management Collaborating Organizations – the American Public Works Association (APWA), Association of Metropolitan Water Agencies (AMWA), American Water Works Association (AWWA), National Association of Clean Water Agencies (NACWA), National Association of Water Companies (NAWC), the Water Environment Federation (WEF), and EPA – appointed a steering committee of sixteen water utility leaders from across the country to develop recommendations for a joint water utility sector management strategy applicable to water, wastewater and combined water/wastewater utilities.

In May 2007, the collaborating organizations released the report of the Steering Committee, Findings and Recommendations for a Water Utility Sector Management Strategy.  The collaborating organizations also released a Fact Sheet for utility managers describing the initial findings and their plans to respond to the report. 

Click on the links below to download related documents: