I work with a municipal wastewater department in Tampa. We have formed a committee to formulate policies for credit adjustments, debt

collection for arrears commercial accounts, and other issues as they pertain to our department, solid waste, and water. We were wondering if other municipalities have "account executive-type" positions. These staff people, in addition to other duties, would serve as department

liaisons for large commercial account holders and would be the "go-to" guys for these account holders no matter the problem. They would

meet with their accounts and discuss conservation issues, operations and maintenance concerns, anything and everything as it relates 

water usage, increase or decreases in usage, fee changes, etc. For example, one of our large users had a noticeable decrease in the

amount of water used in a six month timeframe. After ruling out meter issues and talking to the plant manager we discovered they had

retrofitted their equipment with new technology that used less water. Unfortunately, this is not something we do on a regular basis and

are thinking perhaps we should. So, is anyone else doing this as part of core business? Do you have dedicated account exectives or

do you have staff with other responsibilities, and this is just one of them?