WEF Discussion Forums : Collection Systems : Customer Response to Sluggish Plumbing

How does your utility respond to customer calls about sluggish plumbing? Do you send crews out to check public sewers first or tell the customer to call a plumber first?

 

Thanks


]]> Fri, 08 Jul 2011 12:43:14 GMT Our utility sends out a crew to check the sewer main and the property line cleanout if there is one available.   

 

We provide this service even after hours if the customer contacts our emergency number.

 


]]> Sat, 02 Feb 2013 04:28:00 GMT