Following is the table of contents for the 2008 Utility
Management Conference Proceedings CD offered for sale through WEF. Please
contact WEF Customer Service online or by phone to place an order. Customer Service phone
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Session 1: Florida’s Water Future
Session 2: Creating Your Path
Forward
Session 3: Building Tomorrow’s
Workforce
Session 4: Tooling Up for Tomorrow
I
Session 5: The Yin & Yang of Asset
Management
Session 6: Rembering Today to Enhance
Tomorrow
Session 7: Tooling Up for Tomorrow
II
Session 8: Affording Our Dreams
Session 9: Investing for the Future
Session 10: Wrangling with the Regulators
Session 11: Preparing Tomorrow’s Workforce
Session 12: Tools for Asset Management
Session 13: Building the Best Possible Future
Session 14: Today’s Reputation…Tomorrow’s Support
Session 15: Risky Business
Session
16: Getting Better All the Time….
Session 17:
Changing Views on the Role of Customer Service – Panel
Session 18: Fees, finance and the Future
Session 19: Are You as Good as You Want to Be?
Session 20: Aligning for Tomorrow
Session 21: Setting a New Course
Session 22: Crafting Your Political Future
Session 23: Getting it Done!
Session 24: Secure for the Future
This is an interactive session. Manuscripts are not available.
Florida’s Water Future
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Top
Driving Decisions to Closure on Projects with Multiple Competing
Priorities
Thomas E. Dumm, O’Brien & Gere
Managing the Water Cycle Shared Water and Wastewater Master
Planning
Avinash S. Patwardhan, Aditya Tyagi, Mitch Griffin, CH2M
HILL; Elizabeth Thomas, Kraig McLane, St Johns Water Management District; David
Bolam, Clay County Utility Agency; Karl Hankin, Brad Russell, JEA
Innovative Modeling for Master Planning
Priscilla
Bloomfield, Toby Weissert, Lori Kennedy, Carollo Engineers; Sandy Caldwell,
Steve Schultz, City of Riverside, CA
Tampa Bay Water – A Look Back
Kenneth R. Herd, Tampa Bay
Water; Joe A. Dysard II, R.W. Beck, Inc.
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Preparing For the Future: The Development of a High School Utilities
Intern Program for the City of Akron, Ohio
Brian M. Gresser, James
A. Hewitt, City of Akron Public Utilities Bureau
The Future Workforce: What One Utility Is Doing To Ensure
Sustainability
Marcia Isbell, EMA, Inc.
Going, Going, Gone - Knowledge Capture at DC WASA
Jason
Jennings, Black & Veatch Enterprise Management Solutions; Terry Gilmore,
District of Columbia Water & Sewer Authority
Strategic Planning, Sustainability, and the 21st Century
Workforce
Kathleen Gillespie, Thomas J. DeLaura, Westin Engineering
of Michigan, PLLC; Kevin Quiggle, The City of Detroit Water & Sewerage
Department
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Single System Enterprise Resource Planning (ERP) vs. Best Of Breed
(BOB) – Must It Be A Fork In The Road?
Dane Jablonsky, Malcolm
Pirnie
A Tale of Two CMMSs: Lessons Learned From Enterprise Implementation
at the City of Sacramento (Software Selection Is only the
Beginning)
Mike Yee, Mike Malone, City of Sacramento Department of
Utilities; Allan Scott, Kent Thompson, Brown and Caldwell Environmental
Engineers and Consultants
Eliminating the Blind Spot – Optimizing Erie County’s Collection
System Management through an Integrated Web-Based Flow Monitoring and Hydraulic
Modeling System
Christopher P. Martin, Conestoga-Rovers &
Associates; Michael J. Quinn, Joseph L. Fiegl, Division of Water Quality
Management; Brian Verspagen, Conestoga-Rovers & Associates; Rob James,
Computational Hydraulics International; Taylor Nicholls, Dave Findlay,
eSolutions Group
Using GIS to Bring Value to Value Engineering
Tonya
Simmons, Clayton Johnson, Malcolm Pirnie, Inc.; Vincent LiCausi, Charlotte
County Utilities
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| Session 5: The Yin & Yang
of Asset Management |
Zen and the Art of Asset Management
Jim Keary, Hunter
Water Australia
Keep It Simple and Focused – A More Efficient Method of Implementing
Asset Management
Michael Sweeney, Alan Manning, EMA, Inc.
Five Years of Asset Management at Seattle Public
Utilities
Elizabeth S. Kelly, Seattle Public Utilities
Back to Top
| Session 6: Rembering Today to
Enhance Tomorrow |
Investing In Human Capital: The Littleton/Englewood Wastewater
Treatment Plant Knowledge Management Initiative
Cindy Goodburn, Greg
Farmer, Littleton/Englewood Wastewater Treatment Plant
Getting Ready For the Next “Hurricane”: Responding To Impending
Workforce Pressures In Jacksonville
Scott Kelly, JEA; Alan Manning,
EMA, Inc.
EPCOR’s Experience Balancing Performance Improvements with Succession
Planning for Water Main Repair Crews
Susan P. Ancel, EPCOR Water
Services Inc.
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OPTIMO™: An Innovative Wastewater Master Plan Optimization Model That
Improves System Efficiency, Reduces Risks and Saves Capital and O&M
Costs
Cari K. Ishida, Elisa Garvey, Shawn Dent, Sarah Deslauriers,
H. Stephen McDonald, Carollo Engineers; Neil Clifton, Inland Empire Utilities
Agency
Collaborative Approach to Crucial CIS Acquisition Builds Future
Capabilities and Captures Immediate Benefits at Saint Paul Regional Water
Services
Steve Gleason, Dave Wagner, Saint Paul Regional Water
Services; Melanie Rettie, EMA
Stormwater Billing: Navigating the Integration
Challenges
Prabha Kumar, Black & Veatch Corporation; Jim
O’Donnell, City of Wilmington
Maximizing Technology in Systems Planning: Integration of SWMM, GIS,
and other Specialized Software
Rizwan Hamid, Aqualyze, Inc.; Prasad
Chittaluru, Mushtaque Silat, EPIC Engineering and Consulting Group; Sue Crosby,
Polk County Utilities
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A Dynamic Affordability Approach – the Columbus
Experience
Richard W. Stahr Jr., Brown and Caldwell; Dax Blake, City
of Columbus, OH
Capital Program/LTCP Rate Strategies – Finding Silver
Bullets
Jeffrey P. Dieterlen, Mark C. Jacob, DLZ, Indiana, LLC
Incorporating a New Standardized Strength Customer Class for
Improving Equity Among High Concentration Dischargers
MaryLynn
Lodor, Butler County Department of Environmental Services (BCDES); Carol
Malesky, Red Oak Consulting Inc.
Back to Top
Fiscal Reality Doesn’t Bite – How To Create Realistic R&R
(Rehabilitation and Renewal) Forecasts That Support Long Term Financial
Plans
Terry Murray, Beaufort Jasper Water and Sewer Authority; David
C. Sklar, Red Oak Consulting (A Division of Malcolm Pirnie)
Capital Project Planning, Budgeting and Management – Are Utilities
Unique?
Ted Rundio, City of Columbus, OH; David W. Harris, Red Oak
Consulting; Paul Myres, Malcolm Pirnie, Inc.
Risk-Based Prioritization of a Wastewater Capital Improvement
Program
Lisa B. Mowery, Varouj S. Abkian, Robert P. Tanowitz, City
of Los Angeles, Department of Public Works, Bureau of Sanitation
Managing Your Collection System through Business Planning – What the
City of Aurora, Colorado is Doing to Change how it Manages the Wastewater
Collection System
Greg Chol, City of Aurora; Jacqueline Wesley,
Robert Armstrong, CDM
Back to Top
Enhancing Water Quality Regulatory Reporting through the Application
of Internal Control Methods Used in Financial Reporting
Jack Z.
Wang, Robert K. Miller, Louisville Water Company
Facilitating Consumer Confidence: Strategic Communications for
Reclaimed Water
Marianna B. Boucher, McKim & Creed; Karen Harr,
Hampton Roads Sanitation District; S. Kirkham Cole, McKim & Creed
COMPLIANCE and COMMITMENT: The Metropolitan District Commission of
Hartford Connecticut’s Capacity, Management, Operations, and Maintenance (CMOM)
Compliance Team
Harvey Wall, William F. Adams, Steve Anderson,
CDM
Small Communities Partner to Dry Up Their Biosolid Regulatory
Issue
Brian M. Stahl, Baskerville-Donovan, Inc.; Raynetta Curry
Grant, Matt Hixson, City of Titusville
Back to Top
Manuscripts are not available for this session.
Strategic Workforce Planning: Preparing Tomorrow’s Workforce – Panel
Discussion
Back to
Top
Implementing an Asset Management Focused CIP – Balancing Investments
and Prioritizing Projects Where They Are Needed the Most
Thomas J.
Whetham, Erie County Department of Environment and Planning; David C. Sklar, Red
Oak Consulting (A Division of Malcolm Pirnie)
Enabling Intelligent Asset Management and Improved Regulatory
Compliance with an Integrated Data Warehouse (Case Study)
Cordell
Samuels, Regional Municipality of Durham, Ontario; Bill Serjeantson, Westin
Engineering, Inc.
Understanding Infrastructure R&R Needs—and Funding
Them!
V. Kenneth Harlow, Brown and Caldwell, Daniel R. Ferons, Santa
Margarita Water District
CMOM’s Role in Watershed Mangement
Jerome A. Iltis, San
Antonio Water System; Michael Gonzales, San Antonio River Authority; James D.
Miertschin, James Miertschin & Associates, Inc.
Back to Top
A Win-Win Public-Private Partnership: The Tampa Bay Water Case Study
- Chapters 1 and 2: How a Design-Build-Operate Concept Yields Benefits to Agency
and Public
J. Maxwell, J. Kennedy, Tampa Bay Water; S. McKenzie, J.
Kowal, C. Alloway, S. Edwards, Veolia Water North America
AFTER THE STORM - Analyzing Stormwater Options after Disaster
Strikes
Angela Montoya Bricmont, Malcolm Pirnie Inc
City and County of Broomfield Colorado Community Development Project
– Third Party Project Management Approach for Software Implementation and
Lessons Learned
Tommy Bernard, Margaret K. Gadzic, John Rosendahl,
Red Oak Consulting; Kevin Standbridge, City and County of Broomfield, CO
Back to Top
Nixing Nitrification - A Lesson in Public Education: How Titusville
Turned a Burn into a Healthy Dose
Maureen V. Phillips, Raynetta
Curry Grant, Gregory C. Etling, City of Titusville
Communication Specialists and Engineers: Partners in Successful
Project Delivery
Cheryl Farr, Xavier Irias, East Bay Municipal
Utility District
Water Smart Peel
Joe Vieira, Regional Municipality of
Peel
Back to Top
Dallas Water Utilities: A Risk-Based Approach to Asset
Renewal
Simon Heart, MWH Business Solutions; Marc Cottingame, Dallas
Water Utilities; Jane McLamarrah, MWH
Asset Management for a Growing Community - Leveraging Technology to
Improve Performance
Charles W. Ash, City of Delaware, OH; Gregory J.
Osthues, Malcolm Pirnie, Inc.
Service Levels – Quantifying Business Objectives
Mike
Huot, Christoph Dobson, Erin Harper, CSD-1
Lessons Learned During the Inventory & Condition Assessment of a
Large Water Utility
Celine Hyer, Malcolm Pirnie; Richard Kirby,
Hillsborough County WRS
Back to Top
Using Environmental Management Systems to Lower Operating Costs and
Improve Performance
Andrew Kricun, Camden County Municipal Utilities
Authority
Using Teams to Achieve a High Performance Wastewater
Utility
Ocea Lattimore, City of Tampa Wastewater Department
Operational Dictionary: Common Terms Are Fundamental To Utility-Wide
Communication and Tracking Operational Performance
Robin J. Casale,
Barbora O’Connell, American Water
IT Strategic Plan Provided Direction, Organizational Alignment and
Tangible Results
Paul Vonder Meulen, Greater Cincinnati Water Works;
Melanie Rettie, EMA, Inc.
Back to Top
| Session 17: Changing Views on
the Role of Customer Service – Panel |
This is a panel discussion. Manuscripts are not available.
Changing Views on the Role of Customer Service – Panel
Discussion
Back to Top
Comprehensive Performance Assessment and Cost of Service Study “If
You Don't Know Where You're Going, You’ll End Up Somewhere Else”
Shawn Bradford, City of Goodyear, Arizona; Dennis E. Jackson, Red Oak
Consulting, a Division of Malcolm Pirnie, Inc.
WATER – WHO NEEDS IT? Increasing Costs under Conditions of
Scarcity
Douglas Frost, City of Phoenix, Arizona; Dennis E. Jackson,
Red Oak Consulting, a Division of Malcolm Pirnie, Inc.
Financial Implications of Reclaimed Water
Robert P.
Ryall, Red Oak Consulting (A Division of Malcolm Pirnie)
Reclaimed Water – Issues and Funding
Diane Kemp, CDM,
Bill Miller, St. Pete Beach
Back to Top
QualServe Enhancement Provides Updated Tools to Improve Utility
Operations
Terrance Brueck, EMA, Inc., and Jim Ginley, AWWA
Florida Utilities Establish a Successful Statewide Benchmarking
Initiative
Joseph Cheatham, City of Tallahassee; Brian Wheeler, Toho
Water Authority; Michael Sweeney, EMA, Inc.; James Ginley, AWWA
How Are We Doing? Deploying QualServe, Baldrige and
KPI’s
Susan E. Vance, Jack S. Thornsberry, Butler County Department
of Environmental Services
Linking Day-To-Day Operations to Business Strategy
Tony
Parrott, Biju George, Metropolitan Sewer District of Greater Cincinnati; Ann
Casey, Rheagan D. Coffey, Black & Veatch Corporation
Back to Top
Bridging Generation Gaps
Kathi Mestayer, KMA
Consulting
The New Melting Pot? Managing Communications with the Different
Generations in Today’s Workforce
Marci Hawk Davis, Jordan, Jones
& Goulding
Personality Typing At Work – Standardized Tests for Fun and
Effectiveness
William B. Zieburtz, Jr., Jordan, Jones and
Goulding
Back to Top
Integrating Communications in Strategic Planning: Helping Utilities
Communicate the Value of Water
Laurel Passantino, Ed Means, Zaid
Chowdhury, Garret Westerhoff, Malcolm Pirnie, Inc.
Planning Strategy in a Changing Climate
Sarah
Deslauriers, Lydia Holmes, Steve McDonald, Carollo Engineers; Jon Loiacono, San
Francisco Public Utilities Commission
Confronting a $143M WWTP Rehabilitation Program or How DO You Eat an
Elephant?
Richard R. Roll, Niagara Falls Water Board; Robert E.
Game, Niagara Falls Water Board (Retired); Robert P. Lannon, Jr., CRA
Infrastructure & Engineering, Inc.
A Proactive Approach to a Unique Utility
Rebecca D.
Kugel, Howard County Department of Public Works
Back to Top
Political Influence on Wastewater Backup Policy
Christina
King, Colorado Springs Utilities
How Utilities Can Take the Lead in Securing the Community’s
Future!
Jan Magdziasz, Pinellas County Government; Raynetta Curry
Grant, City of Titusville
Workforce Development, Governance and Communications Strategy for the
New York City Department of Environmental Protection
Mark Ospala,
NYCDEP, Bureau of Engineering Design and Construction; Seth Yoskowitz, Regina
Padilla, Lorna Richardson, MWH
Back to Top
Enough Planning! Time to Implement an Enterprise Asset Management
System
Wendy Chambers, City of Chandler, AZ; Esteban Azagra, David
Harris, Red Oak Consulting
You’re Doing Asset Management – Spread The Word!
Mary K.
Snyder, Claudia Goss, County Sanitation District 1
Overcoming the Roadblocks to Implementing an Effective Asset
Management Program
Celine Hyer, Malcolm Pirnie; Cheryl
Townsend-Braun, Toho Water Authority
Back to Top
Development of a Resource Typing Manual for Water Sector Mutual Aid
and Assistance
Jack Moyer, URS; Tom Noble, The Horsley Witten Group;
Kevin Morley, AWWA
Sewer Lift Station System Vulnerability Analysis
Ron
Eyma, Gilbert Rodoli, City of Miramar Utilities Department
The Emergency Is Coming. Is Everybody Ready? Lessons Learned From a
Review of the Business Continuity Program at EBMUD
Ed Sullivan,
Julia Halsne, Michael Ambrose, EBMUD
Preparedness Reduces Risk
Albert Johnson, City of
Henderson; Ralph Gabriel, Brown and Caldwell
Why Water and Wastewater Utilities Should Prepare Business Continuity
Plans and How They Can Get Started
Linda Warren, CH2M HILL, Inc.;
Jack Moyer, URS Corporation
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