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In almost any business, customer service representatives help people order and use a product. They resolve problems about pricing and payment. In a water agency, a customer service representative:
- helps customers interpret and understand their water bills;
- sets up a payment plan if a customer has financial difficulty;
- teaches customers how to read the water meter or figure out if they have a leak;
- starts new service or ends service when customers are moving;
- refers customers with concerns about water quality, conservation, etc. to other departments.
| Education: |
High school diploma; on-the-job training. |
| Certificates, licenses: |
No |
| Desirable traits and skills: |
Good "people" skills, such as good listening and communication skills (both oral and written); attention to detail. | |
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