Following is the table of contents for the 2008 Utility Management Conference Proceedings CD offered for sale through WEF.  Please contact WEF Customer Service online or by phone to place an order.  Customer Service phone numbers are as follows:

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Session 1: Florida’s Water Future
Session 2: Creating Your Path Forward
Session 3: Building Tomorrow’s Workforce
Session 4: Tooling Up for Tomorrow I
Session 5: The Yin & Yang of Asset Management
Session 6: Rembering Today to Enhance Tomorrow
Session 7: Tooling Up for Tomorrow II
Session 8: Affording Our Dreams
Session 9: Investing for the Future
Session 10: Wrangling with the Regulators
Session 11: Preparing Tomorrow’s Workforce
Session 12: Tools for Asset Management
Session 13: Building the Best Possible Future
Session 14: Today’s Reputation…Tomorrow’s Support
Session 15: Risky Business
Session 16: Getting Better All the Time….
Session 17: Changing Views on the Role of Customer Service – Panel
Session 18: Fees, finance and the Future
Session 19: Are You as Good as You Want to Be?
Session 20: Aligning for Tomorrow
Session 21: Setting a New Course
Session 22: Crafting Your Political Future
Session 23: Getting it Done!
Session 24: Secure for the Future

This is an interactive session. Manuscripts are not available.

Florida’s Water Future

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Driving Decisions to Closure on Projects with Multiple Competing Priorities
Thomas E. Dumm, O’Brien & Gere

Managing the Water Cycle Shared Water and Wastewater Master Planning
Avinash S. Patwardhan, Aditya Tyagi, Mitch Griffin, CH2M HILL; Elizabeth Thomas, Kraig McLane, St Johns Water Management District; David Bolam, Clay County Utility Agency; Karl Hankin, Brad Russell, JEA

Innovative Modeling for Master Planning
Priscilla Bloomfield, Toby Weissert, Lori Kennedy, Carollo Engineers; Sandy Caldwell, Steve Schultz, City of Riverside, CA

Tampa Bay Water – A Look Back
Kenneth R. Herd, Tampa Bay Water; Joe A. Dysard II, R.W. Beck, Inc.

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Preparing For the Future: The Development of a High School Utilities Intern Program for the City of Akron, Ohio
Brian M. Gresser, James A. Hewitt, City of Akron Public Utilities Bureau

The Future Workforce: What One Utility Is Doing To Ensure Sustainability
Marcia Isbell, EMA, Inc.

Going, Going, Gone - Knowledge Capture at DC WASA
Jason Jennings, Black & Veatch Enterprise Management Solutions; Terry Gilmore, District of Columbia Water & Sewer Authority

Strategic Planning, Sustainability, and the 21st Century Workforce
Kathleen Gillespie, Thomas J. DeLaura, Westin Engineering of Michigan, PLLC; Kevin Quiggle, The City of Detroit Water & Sewerage Department

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Single System Enterprise Resource Planning (ERP) vs. Best Of Breed (BOB) – Must It Be A Fork In The Road?
Dane Jablonsky, Malcolm Pirnie

A Tale of Two CMMSs: Lessons Learned From Enterprise Implementation at the City of Sacramento (Software Selection Is only the Beginning)
Mike Yee, Mike Malone, City of Sacramento Department of Utilities; Allan Scott, Kent Thompson, Brown and Caldwell Environmental Engineers and Consultants

Eliminating the Blind Spot – Optimizing Erie County’s Collection System Management through an Integrated Web-Based Flow Monitoring and Hydraulic Modeling System
Christopher P. Martin, Conestoga-Rovers & Associates; Michael J. Quinn, Joseph L. Fiegl, Division of Water Quality Management; Brian Verspagen, Conestoga-Rovers & Associates; Rob James, Computational Hydraulics International; Taylor Nicholls, Dave Findlay, eSolutions Group

Using GIS to Bring Value to Value Engineering
Tonya Simmons, Clayton Johnson, Malcolm Pirnie, Inc.; Vincent LiCausi, Charlotte County Utilities

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Zen and the Art of Asset Management
Jim Keary, Hunter Water Australia

Keep It Simple and Focused – A More Efficient Method of Implementing Asset Management
Michael Sweeney, Alan Manning, EMA, Inc.

Five Years of Asset Management at Seattle Public Utilities
Elizabeth S. Kelly, Seattle Public Utilities

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Investing In Human Capital: The Littleton/Englewood Wastewater Treatment Plant Knowledge Management Initiative
Cindy Goodburn, Greg Farmer, Littleton/Englewood Wastewater Treatment Plant

Getting Ready For the Next “Hurricane”: Responding To Impending Workforce Pressures In Jacksonville
Scott Kelly, JEA; Alan Manning, EMA, Inc.

EPCOR’s Experience Balancing Performance Improvements with Succession Planning for Water Main Repair Crews
Susan P. Ancel, EPCOR Water Services Inc.

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OPTIMO™: An Innovative Wastewater Master Plan Optimization Model That Improves System Efficiency, Reduces Risks and Saves Capital and O&M Costs
Cari K. Ishida, Elisa Garvey, Shawn Dent, Sarah Deslauriers, H. Stephen McDonald, Carollo Engineers; Neil Clifton, Inland Empire Utilities Agency

Collaborative Approach to Crucial CIS Acquisition Builds Future Capabilities and Captures Immediate Benefits at Saint Paul Regional Water Services
Steve Gleason, Dave Wagner, Saint Paul Regional Water Services; Melanie Rettie, EMA

Stormwater Billing: Navigating the Integration Challenges
Prabha Kumar, Black & Veatch Corporation; Jim O’Donnell, City of Wilmington

Maximizing Technology in Systems Planning: Integration of SWMM, GIS, and other Specialized Software
Rizwan Hamid, Aqualyze, Inc.; Prasad Chittaluru, Mushtaque Silat, EPIC Engineering and Consulting Group; Sue Crosby, Polk County Utilities

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A Dynamic Affordability Approach – the Columbus Experience
Richard W. Stahr Jr., Brown and Caldwell; Dax Blake, City of Columbus, OH

Capital Program/LTCP Rate Strategies – Finding Silver Bullets
Jeffrey P. Dieterlen, Mark C. Jacob, DLZ, Indiana, LLC

Incorporating a New Standardized Strength Customer Class for Improving Equity Among High Concentration Dischargers
MaryLynn Lodor, Butler County Department of Environmental Services (BCDES); Carol Malesky, Red Oak Consulting Inc.

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Fiscal Reality Doesn’t Bite – How To Create Realistic R&R (Rehabilitation and Renewal) Forecasts That Support Long Term Financial Plans
Terry Murray, Beaufort Jasper Water and Sewer Authority; David C. Sklar, Red Oak Consulting (A Division of Malcolm Pirnie)

Capital Project Planning, Budgeting and Management – Are Utilities Unique?
Ted Rundio, City of Columbus, OH; David W. Harris, Red Oak Consulting; Paul Myres, Malcolm Pirnie, Inc.

Risk-Based Prioritization of a Wastewater Capital Improvement Program
Lisa B. Mowery, Varouj S. Abkian, Robert P. Tanowitz, City of Los Angeles, Department of Public Works, Bureau of Sanitation

Managing Your Collection System through Business Planning – What the City of Aurora, Colorado is Doing to Change how it Manages the Wastewater Collection System
Greg Chol, City of Aurora; Jacqueline Wesley, Robert Armstrong, CDM

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Enhancing Water Quality Regulatory Reporting through the Application of Internal Control Methods Used in Financial Reporting
Jack Z. Wang, Robert K. Miller, Louisville Water Company

Facilitating Consumer Confidence: Strategic Communications for Reclaimed Water
Marianna B. Boucher, McKim & Creed; Karen Harr, Hampton Roads Sanitation District; S. Kirkham Cole, McKim & Creed

COMPLIANCE and COMMITMENT: The Metropolitan District Commission of Hartford Connecticut’s Capacity, Management, Operations, and Maintenance (CMOM) Compliance Team
Harvey Wall, William F. Adams, Steve Anderson, CDM

Small Communities Partner to Dry Up Their Biosolid Regulatory Issue
Brian M. Stahl, Baskerville-Donovan, Inc.; Raynetta Curry Grant, Matt Hixson, City of Titusville

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Manuscripts are not available for this session.

Strategic Workforce Planning: Preparing Tomorrow’s Workforce – Panel Discussion


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Implementing an Asset Management Focused CIP – Balancing Investments and Prioritizing Projects Where They Are Needed the Most
Thomas J. Whetham, Erie County Department of Environment and Planning; David C. Sklar, Red Oak Consulting (A Division of Malcolm Pirnie)

Enabling Intelligent Asset Management and Improved Regulatory Compliance with an Integrated Data Warehouse (Case Study)
Cordell Samuels, Regional Municipality of Durham, Ontario; Bill Serjeantson, Westin Engineering, Inc.

Understanding Infrastructure R&R Needs—and Funding Them!
V. Kenneth Harlow, Brown and Caldwell, Daniel R. Ferons, Santa Margarita Water District

CMOM’s Role in Watershed Mangement
Jerome A. Iltis, San Antonio Water System; Michael Gonzales, San Antonio River Authority; James D. Miertschin, James Miertschin & Associates, Inc.

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A Win-Win Public-Private Partnership: The Tampa Bay Water Case Study - Chapters 1 and 2: How a Design-Build-Operate Concept Yields Benefits to Agency and Public
J. Maxwell, J. Kennedy, Tampa Bay Water; S. McKenzie, J. Kowal, C. Alloway, S. Edwards, Veolia Water North America

AFTER THE STORM - Analyzing Stormwater Options after Disaster Strikes
Angela Montoya Bricmont, Malcolm Pirnie Inc

City and County of Broomfield Colorado Community Development Project – Third Party Project Management Approach for Software Implementation and Lessons Learned
Tommy Bernard, Margaret K. Gadzic, John Rosendahl, Red Oak Consulting; Kevin Standbridge, City and County of Broomfield, CO

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Nixing Nitrification - A Lesson in Public Education: How Titusville Turned a Burn into a Healthy Dose
Maureen V. Phillips, Raynetta Curry Grant, Gregory C. Etling, City of Titusville

Communication Specialists and Engineers: Partners in Successful Project Delivery
Cheryl Farr, Xavier Irias, East Bay Municipal Utility District

Water Smart Peel
Joe Vieira, Regional Municipality of Peel

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Dallas Water Utilities: A Risk-Based Approach to Asset Renewal
Simon Heart, MWH Business Solutions; Marc Cottingame, Dallas Water Utilities; Jane McLamarrah, MWH

Asset Management for a Growing Community - Leveraging Technology to Improve Performance
Charles W. Ash, City of Delaware, OH; Gregory J. Osthues, Malcolm Pirnie, Inc.

Service Levels – Quantifying Business Objectives
Mike Huot, Christoph Dobson, Erin Harper, CSD-1

Lessons Learned During the Inventory & Condition Assessment of a Large Water Utility
Celine Hyer, Malcolm Pirnie; Richard Kirby, Hillsborough County WRS

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Using Environmental Management Systems to Lower Operating Costs and Improve Performance
Andrew Kricun, Camden County Municipal Utilities Authority

Using Teams to Achieve a High Performance Wastewater Utility
Ocea Lattimore, City of Tampa Wastewater Department

Operational Dictionary: Common Terms Are Fundamental To Utility-Wide Communication and Tracking Operational Performance
Robin J. Casale, Barbora O’Connell, American Water

IT Strategic Plan Provided Direction, Organizational Alignment and Tangible Results
Paul Vonder Meulen, Greater Cincinnati Water Works; Melanie Rettie, EMA, Inc.

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This is a panel discussion. Manuscripts are not available.

Changing Views on the Role of Customer Service – Panel Discussion

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Comprehensive Performance Assessment and Cost of Service Study “If You Don't Know Where You're Going, You’ll End Up Somewhere Else”
Shawn Bradford, City of Goodyear, Arizona; Dennis E. Jackson, Red Oak Consulting, a Division of Malcolm Pirnie, Inc.

WATER – WHO NEEDS IT? Increasing Costs under Conditions of Scarcity
Douglas Frost, City of Phoenix, Arizona; Dennis E. Jackson, Red Oak Consulting, a Division of Malcolm Pirnie, Inc.

Financial Implications of Reclaimed Water
Robert P. Ryall, Red Oak Consulting (A Division of Malcolm Pirnie)

Reclaimed Water – Issues and Funding
Diane Kemp, CDM, Bill Miller, St. Pete Beach

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QualServe Enhancement Provides Updated Tools to Improve Utility Operations
Terrance Brueck, EMA, Inc., and Jim Ginley, AWWA

Florida Utilities Establish a Successful Statewide Benchmarking Initiative
Joseph Cheatham, City of Tallahassee; Brian Wheeler, Toho Water Authority; Michael Sweeney, EMA, Inc.; James Ginley, AWWA

How Are We Doing? Deploying QualServe, Baldrige and KPI’s
Susan E. Vance, Jack S. Thornsberry, Butler County Department of Environmental Services

Linking Day-To-Day Operations to Business Strategy
Tony Parrott, Biju George, Metropolitan Sewer District of Greater Cincinnati; Ann Casey, Rheagan D. Coffey, Black & Veatch Corporation

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Bridging Generation Gaps
Kathi Mestayer, KMA Consulting

The New Melting Pot? Managing Communications with the Different Generations in Today’s Workforce
Marci Hawk Davis, Jordan, Jones & Goulding

Personality Typing At Work – Standardized Tests for Fun and Effectiveness
William B. Zieburtz, Jr., Jordan, Jones and Goulding

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Integrating Communications in Strategic Planning: Helping Utilities Communicate the Value of Water
Laurel Passantino, Ed Means, Zaid Chowdhury, Garret Westerhoff, Malcolm Pirnie, Inc.

Planning Strategy in a Changing Climate
Sarah Deslauriers, Lydia Holmes, Steve McDonald, Carollo Engineers; Jon Loiacono, San Francisco Public Utilities Commission

Confronting a $143M WWTP Rehabilitation Program or How DO You Eat an Elephant?
Richard R. Roll, Niagara Falls Water Board; Robert E. Game, Niagara Falls Water Board (Retired); Robert P. Lannon, Jr., CRA Infrastructure & Engineering, Inc.

A Proactive Approach to a Unique Utility
Rebecca D. Kugel, Howard County Department of Public Works

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Political Influence on Wastewater Backup Policy
Christina King, Colorado Springs Utilities

How Utilities Can Take the Lead in Securing the Community’s Future!
Jan Magdziasz, Pinellas County Government; Raynetta Curry Grant, City of Titusville

Workforce Development, Governance and Communications Strategy for the New York City Department of Environmental Protection
Mark Ospala, NYCDEP, Bureau of Engineering Design and Construction; Seth Yoskowitz, Regina Padilla, Lorna Richardson, MWH

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Enough Planning! Time to Implement an Enterprise Asset Management System
Wendy Chambers, City of Chandler, AZ; Esteban Azagra, David Harris, Red Oak Consulting

You’re Doing Asset Management – Spread The Word!
Mary K. Snyder, Claudia Goss, County Sanitation District 1

Overcoming the Roadblocks to Implementing an Effective Asset Management Program
Celine Hyer, Malcolm Pirnie; Cheryl Townsend-Braun, Toho Water Authority

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Development of a Resource Typing Manual for Water Sector Mutual Aid and Assistance
Jack Moyer, URS; Tom Noble, The Horsley Witten Group; Kevin Morley, AWWA

Sewer Lift Station System Vulnerability Analysis
Ron Eyma, Gilbert Rodoli, City of Miramar Utilities Department

The Emergency Is Coming. Is Everybody Ready? Lessons Learned From a Review of the Business Continuity Program at EBMUD
Ed Sullivan, Julia Halsne, Michael Ambrose, EBMUD

Preparedness Reduces Risk
Albert Johnson, City of Henderson; Ralph Gabriel, Brown and Caldwell

Why Water and Wastewater Utilities Should Prepare Business Continuity Plans and How They Can Get Started
Linda Warren, CH2M HILL, Inc.; Jack Moyer, URS Corporation


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